Prepay Hours — Discounted IT Support

If you find yourself needing IT help on a semi-regular basis but you're not ready for a monthly plan, prepay hours are a smart middle ground. You purchase a block of hours upfront at a discounted rate and draw from that balance whenever you need onsite or remote support. The hours are flexible — use them however works best for your situation.

Prepaid hours must be fully paid before any service is performed. Hours are valid for 3 months from the date of purchase.

Prepay Hour Details

Rate

$100 per hour
That's $25/hr less than our standard pay-as-you-go rate. Hours can be split between onsite and remote support as needed — there's no penalty for switching.

Minimum Purchase

There is no large minimum. Purchase as few or as many hours as your budget allows. Remote support is billed to the minute; onsite is billed in 15-minute increments.

Expiration

Prepaid hours are valid for 3 months from the purchase date. Unused hours expire after that period. Plan accordingly — buy what you expect to use.

How Payment Works

Full payment is required upfront before any service begins. We accept card payments via our secure checkout. Once purchased, hours are tracked and reported to you transparently.

What's Covered

Everything available under break/fix — hardware and software support, network troubleshooting, user help desk, setup and configuration, data migrations, and more.

Upgrade Anytime

If your needs grow, you can roll into an unlimited remote or full managed plan at any time. Unused prepay hours are credited toward your new plan. Compare all plans.